Here are some frequent questions and answers we receive from our customers.

Q: Do you pickup computer for repair and deliver them when they are fixed?

A: Yes! We will come pick your PC up, and deliver it once its fixed if you are located in the Rochester, NY and surrounding areas. Additional charges apply. Please email us for a free quote on this service.

Q: Will you price match systems and prices against other Rochester computer stores?

A: Yes! We would be more than happy to compete against any prices you receive from other stores. Simply email us with what it is you are considering purchasing and we will give you our lowest possible price. Majority of the times we can beat any competitor's advertised price.

Q: What kind of guarantee do I have with your computer systems?

A: We offer a 30 day money back guarantee on all our new computer systems as well as a FULL 2 year warranty. For a complete explanation of the warranty details please click on this link. ALL our new system warranties come in writing also.

Q: What shipping service do you use to ship out of state?

A: We use either USPS, DHL or UPS to ship our computer systems. All systems are shipped with insurance and are double boxed for maximum protection. If you have an account with DHL, UPS or FEDEX and would like to pay for shipping yourself that is also an option.

Q: Do you sell computer parts, I don't see what I need on your site?

A: Yes! Old or new we can get you any computer part you need for the lowest prices. Simply email us and let us know what you are looking
for and we will send you a free quote. Do not overpay on parts or rely on rebates you may never get before checking with us to see what
we can offer you.

Q: I have a PC and want to know if I can upgrade it or if it is better to buy a new PC?

A: This is a common question we get asked all the time. Many time, depending on your needs, your current system can be upgraded for much less than a new PC would cost. If you know the computer model you own or if you would like us to look at it and help you decide, please email us for a free analysis.

Q: Why don't you have a store in Rochester, NY I can visit?

A: At the moment we do not have a retail location, but we are planning on opening one in the near future. By not having the overhead of a retail location we can pass those savings onto you. That's why we offer the lowest prices in Rochester.

Q: You didn't answer my question I want to know something that isn't listed above what can I do?

A: Please email us with any computer questions or quotes you need. We also offer live chat on our web site when we are available and not working on systems, so check that first and if we are unavailable there please email us. If you would like a phone call simply email us with your contact information and we will call you back. Your business is very important to us.

Our #1 goal at RocMicro is to provide you with the best prices possible and more importantly the best customer service.