ROC Micro's new custom desktops all come with a 2 year limited warranty against defects in materials or workmanship. The 2 year warranty period starts from the original date of purchase. During this 2 year period ROC Micro will repair or replace defective parts at no additional charge to you. During the first year of the 2 year warranty out-of-state customers will be required to pay for shipping costs when sending the computer back to ROC Micro for repair, however ROC Micro will pay for the shipping to return the computer to our customer. During the 2nd year of the warranty all out-of-state customers will pay for shipping to and from our repair center. The customer is responsible for the payment, at our current rates, for all repairs or service outside the scope of the limited warranty.

ROC Micro is not liable for any loss, expense, cost, or damage that may result in the use or inability to use the computer. Under no circumstances will ROC Micro be responsible for costs or expenses exceeding the price of the original purchase price of the computer system.

For all local computer systems sales in the Rochester, New York and surrounding areas, the customer is responsible for bringing the computer to us and picking it up. We do offer pickup and delivery of systems for an additional cost. Please inquire.

The 2 year warranty is subject to the following conditions:
This warranty extends only to products distributed by ROC Micro and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)

This warranty covers only normal use of the computer. ROC Micro shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized ROC Micro representative.

In the event that your computer is returned to ROC Micro for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.

You must retain your bill of sale or other proof of purchase to receive warranty service.

The computer’s serial number must be un tampered with and clearly identifiable.

No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

ROC Micro accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to ROC Micro Repair Center.

All pre-installed software programs are licensed to customers under non-ROC Micro software vender’s term and conditions provided with the packages.

This warranty does not cover any third party software or virus related problems.

ROC Micro makes no warranty either expressed or implied regarding third-party (non-ROC Micro) software.

30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.

ALL COMPUTER SYSTEMS BEING SENT TO US FOR REPAIR MUST BE ASSIGNED AN RMA# AND THE RMA# MUST BE CLEARLY VISIBLE ON THE OUTSIDE OF THE PACKAGE. FAILURE TO RETURN A PRODUCT WITH AN ASSIGNED RMA# WILL BE SUBJECT TO BE REJECTED BY OUR SHIPPING DEPARTMENT.

FOR A DETAILED EXPLANATION ON HOW TO OBTAIN AN RMA# PLEASE CLICK HERE.